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Business Operations Associate
2 months ago
We are seeking a highly motivated and organized Business Services Associate to join our team at Circle Health Group. As a key member of our operations team, you will play a critical role in delivering exceptional customer service and supporting the growth of our business.
Key Responsibilities- Customer Service: Provide timely and effective support to our patients, responding to their inquiries and resolving issues in a professional and courteous manner.
- Operational Support: Assist the helpdesk team in delivering a consistent, efficient, and accurate service, ensuring seamless communication and collaboration across departments.
- Process Improvement: Contribute to the development and implementation of process improvements, identifying areas for enhancement and suggesting innovative solutions to drive efficiency and productivity.
- Compliance and Governance: Ensure adherence to statutory obligations and company policies, maintaining a high level of integrity and professionalism in all aspects of your work.
- Ad-hoc Requests: Complete tasks and projects as assigned by the management team, demonstrating flexibility and a willingness to adapt to changing priorities.
- Education: Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence.
- Technical Skills: Microsoft Office (Excel, Word, Outlook)
- Experience: Experience in Accounts Payable and customer service industry or call centre environment.
- Competitive Salary: We offer a competitive starting salary and access to a wide range of employee benefits.
- Professional Development: Opportunities for training and development to enhance your skills and career prospects.
- Work-Life Balance: A supportive and inclusive work environment that values your well-being and allows for a healthy work-life balance.
- Recognition and Rewards: Recognition and rewards for your contributions and achievements, including employee recognition programs and staff engagement initiatives.
Circle Health Group is committed to creating a diverse and inclusive workforce, offering inclusive opportunities for all our colleagues. We are proud to be a Gold member of the Armed Forces Covenant and a Disability Confident Employer, and we welcome applications from members of the Armed Forces Community and individuals with disabilities.
We are passionate about creating an environment where our people can thrive, grow, and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious, and creative, and are at the core of our purpose and culture.
