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Client Support Specialist

3 months ago

Swadlincote, Derbyshire, United Kingdom Blue Arrow Full time

Customer Service Advisor

Location - Remote

Pay - £11.44 per hour

Hours - Flexible Monday to Friday daytime shifts


Are you looking for a chance to work with a rewarding and expanding organization that prioritizes its clients and employees?

A prominent provider of homecare services is eager to enhance its bookings team with immediate openings.

Customer-Centric Approach

If you consistently prioritize the customer and possess a genuine passion for assisting individuals while delivering an exceptional service experience, you may be the ideal candidate for the role of Customer Service Advisor.

Your innate telephone etiquette and interpersonal skills will be greatly appreciated by your clients, colleagues, and supervisors in this position.


Essential Skills

Required:


The capability to conduct follow-up calls to patients awaiting appointments—these are not cold calls, but rather follow-ups to ensure patients are booked in.

The ability to work independently while managing multiple tasks within specified deadlines
Outstanding communication skills—both verbal and written—and a pleasant telephone demeanor
Strong listening abilities
An empathetic approach towards customers
A natural inclination to assist clients and resolve issues efficiently, taking ownership of their concerns
Proficiency in navigating various operating systems
Basic computer skills and keyboard proficiency
A foundational understanding of Microsoft Word, Excel, and general internet usage
Personal Attributes

As a
Customer Service Advisor, you will be:
Accurate and efficient in your tasks
Friendly and approachable in your demeanor
A collaborative team member
Eager to enhance your skills and knowledge
Flexible and open to new ideas and processes
Main Responsibilities

In this role, you will:

  • Handle telephonic, digital, and administrative tasks to address customer inquiries
  • Make outbound calls to patients to schedule their appointments.
  • Deliver an exceptional service experience by managing various inbound queries related to the business, team, or sector you are involved in
  • Ensure every customer enjoys a high level of service by providing attentive care and support at all times
As a representative of the organization, you will play a crucial role in shaping the lasting impression customers have, making it essential to consistently embody the values and behaviors of the company you represent to ensure a positive service experience.

  • Foster long-lasting professional relationships with clients that surpass their expectations while managing both inbound and outbound inquiries
  • Take ownership of customer issues, resolving them at the first point of contact and escalating when necessary
  • Perform data entry and processing; maintain data entry standards and accurately record information throughout your workday
  • Collaborate with team members to clarify facts, share information, or resolve inquiries and challenges
  • Participate in team meetings with colleagues and supervisors
Qualifications/Experience
No formal qualifications or certifications are required
Basic math, English, and computer skills are necessary

Preferred:
Experience in customer service, whether face-to-face or over the phone.
Customer-focused

So, if you are prepared to be the initial point of contact for our clients and possess the ability to assist them with any issue, we encourage you to consider this opportunity.


Comprehensive CVs detailing relevant work experience will be evaluated against the skill requirements of this position, and we will reach out for an initial screening call within 48 business hours of your application.


Blue Arrow is proud to be a Disability Confident Employer and is dedicated to helping find excellent work opportunities for exceptional individuals.


Blue Arrow is committed to fostering an inclusive environment and providing opportunities for all candidates.