Shift Leader

1 month ago

Exeter, Devon, United Kingdom Tesco Full time
About the Role
As a Shift Leader at One Stop, you will be responsible for coordinating the team to deliver exceptional customer service and ensuring the smooth operation of the store. Your key responsibilities will include:

Key Responsibilities
• Coordinate the team to deliver the best possible shopping experience for customers
• Open and close the store, ensuring all decisions are made with the customer, colleague, and safety in mind
• Provide support to colleagues in the absence of the Store Manager, handling day-to-day operational queries
• Collaborate with the Store Manager to coordinate seasonal, community, and charity events, creating a welcoming atmosphere
• Maintain a clean, tidy, and well-presented store, prioritizing the replenishment of products that matter to customers
• Ensure point of sale and shelf edge labels accurately reflect what good looks like
• Proactively manage queues to deliver a great shopping experience for customers
• Coordinate colleagues to ensure they deliver daily priorities and have their breaks at the right time to fit around trade patterns
• Be knowledgeable about the store, coordinating others to deliver practical actions to improve the customer shopping experience
• Follow company health and safety routines, ensuring colleagues do the same
• Deliver communication to the team, keeping them well-informed
• Look for opportunities to simplify operations and share ideas with the Store Manager
• Always put the customer first, considering their needs in everything you do
• Be readily available to resolve customer queries, leaving them with a smile on their face
• Adjust your service to meet the needs of each customer
• Recognize and celebrate colleagues providing great service
• Understand what may be hindering great service and help remove these obstacles
• Resolve colleague queries in the absence of the Store Manager or escalate them to the Store Manager where necessary
• Ensure the store is staffed appropriately, reacting to short-term absences/sickness by finding cover for shifts
• Be a recognized Keyholder for the store, attending alarm call-outs where necessary to ensure the safety and security of the store
• Monitor and action internal communications, ensuring messages are acted upon in a timely manner and all colleagues are informed
• Coordinate colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues during shifts
• Balance your time across service and replenishment areas of the store
• Actively support the Store Manager in managing absence within the store, ensuring return-to-work interviews are conducted for CSA colleagues and absence triggers are reported and acted upon in line with the One Stop absence policy procedures
• Build meaningful relationships with your Area Manager and People Partner, ensuring you have the knowledge, ability, and confidence to escalate relevant issues in a timely manner, seek advice and support when needed, and benefit from in-the-moment coaching opportunities

What You'll Need
As a Shift Leader, you will need to:
• Be able to role-model great customer service, ensuring customer needs are met
• Build strong, long-lasting relationships with colleagues to create a team spirit, encouraging them to be at their best
• Be a clear communicator, keeping the team well-informed
• Be confident in taking the lead when in charge of the store
• Be flexible in your thinking, making decisions efficiently and handling change to ensure everything is right for customers and colleagues
• Be energetic, driving, and motivating others to deliver expectations and effectively balance priorities
• Always look for ideas and opportunities to improve the customer shopping experience and support the community
As a Shift Leader, you will always champion One Stop's Core Purpose and Values
Core Purpose
Serving our customers, communities, and planet a little better every day
Values
• Our customers are at the heart of everything we do
• We treat each other how they like to be treated
• We work together as one team
• We make things easier

What's in it for You
At One Stop, we value our colleagues just as much as our customers, and part of this is the benefits we offer:
• 10% discount in One Stop and Tesco stores
• Discounted Tesco pharmacy services
• Discounted shopping website
• Great holiday package
• Commitment to your career development
• Community involvement and charity work
• Pension scheme
One Stop is a subsidiary of the Tesco Group but is operated as a separate business, and as such, benefits offered will differ between One Stop and Tesco.
One Stop has the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such, we would highly encourage you to submit your application as soon as you can.

About Us
One Stop Stores Ltd is a leading organisation in the UK Convenience Store market, owned by Tesco PLC but operated as a separate business.
One Stop is a retail convenience business with over 850 shops and a key focus on being the best store for customers in the neighbourhood. Open 7 days a week
One Stop aims to meet the needs of all its local customers. Since 2003, we have been a subsidiary of Tesco.
With our stores situated throughout England and Wales, there's sure to be a One Stop near where you live or work.
At One Stop, inclusion means that Everyone's Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness, we create a sense of belonging. Diversity and inclusion have always been at the heart of One Stop. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best. Across One Stop, we are building an inclusive workplace, a place to actively celebrate the cultures, personalities, and preferences of our colleagues - who in turn help to build the success of our business and reflect the diversity of the communities we serve.

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