Senior Payroll Specialist

3 weeks ago


StratforduponAvon, Warwickshire, United Kingdom Moorepay Full time
About the Role

We are seeking a highly skilled and experienced Senior Payroll Advisor to join our team at Moorepay. As a Senior Payroll Advisor, you will play a critical role in providing a first-class, professional payroll administration service to our clients.

Key Responsibilities
  • Manage client payrolls in a timely, accurate, and secure manner, working closely with Payroll Assistants and Payroll Advisors.
  • Own and take responsibility for the client journey, ensuring service excellence and client advocacy.
  • Respond to client queries about their Payroll or Moorepay systems via email and telephone, striving for first contact resolution.
  • Liaise with internal stakeholders to help manage client payrolls and ensure seamless communication.
  • Utilize the CRM to record details of all client interactions and maintain awareness of specific client requirements.
  • Complete tasks accurately and efficiently, adhering to deadlines, instructions, policies, and procedures.
  • Conduct account client reviews and identify opportunities for process improvements.
  • Raise system bugs and improvement ideas with technical support.
  • Share knowledge with peers to create a team of payroll experts and coach and mentor Payroll Assistants and Payroll Advisors.
  • Work closely with payroll processors based in Kochi, India, and contribute to process improvements.
  • Maintain a working knowledge of current statutory and legislative compliance, staying up-to-date with changes through publications, websites, and seminars.
Requirements
  • Previous experience working in Payroll, at an Advisor or Senior Advisor level.
  • CIPP or equivalent qualifications are desirable.
  • Excellent ability in building positive customer relationships and excellent interpersonal and communication skills.
  • Moorepay HR expertise or alternate platforms (desirable).
  • Experience of operating within an outsourcing service provider (desirable).
  • Eager to learn and develop, with great coaching and mentoring skills.
  • Highly organized and methodical in your approach.
Benefits and Culture

As part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Farnborough, and Kochi (India). We prioritize mental health support, maintaining a healthy work-life balance, and equal opportunities and inclusion for all.

Here's what you'll gain if you join our team:

  • A career packed with opportunity, in a stable and growing company.
  • A comprehensive program of learning and development.
  • Competitive base salary.
  • 25 days annual leave, with the opportunity to buy more.
  • Private medical insurance.
  • Life assurance 4x salary.
  • Enhanced pension with up to 8.5% employer contributions.
  • A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.


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