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Technical Business Solutions Analyst
2 months ago
Job Title: Technical Business Solutions Analyst
About the Role:
We are seeking a highly skilled Technical Business Solutions Analyst to join our team at Eames Consulting. As a Technical Business Solutions Analyst, you will play a key role in working with various business units on system-specific change, system implementations, enhancements, and data analytics to improve customer experience.
Key Responsibilities:
- Work with business stakeholders to understand their needs and develop solutions to meet those needs.
- Collaborate with cross-functional teams, including engineering development and support, testing teams, and other business units to deliver user stories in an Agile framework.
- Develop and maintain a deep understanding of the insurance lifecycle, customer journey, and insurance terminology.
- Provide expertise on customer-facing platforms, claims handling, and data management.
- Work with a variety of delivery models, including Scrum, Kanban, and Waterfall.
- Travel to the office on a weekly basis as part of a hybrid work arrangement.
Requirements:
- Experience working in the General Insurance domain is essential.
- A deep understanding of the insurance lifecycle, customer journey, and insurance terminology is essential for this role.
- Experience working with customer-facing platforms, claims handling, and data management.
- Experience delivering user stories in an Agile framework.
- Customer-centric experience.
- Experience working with a variety of delivery models, including Scrum, Kanban, and Waterfall.
- Experience working with engineering development and support and testing teams.
What We Offer:
At Eames Consulting, we offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
