Customer Support Training Specialist
4 weeks ago
About Müller: Müller is a leading player in the dairy industry, known for developing, producing, and marketing a diverse array of branded and private label dairy products sourced from a network of farmers across the UK.
Our Vision: As one of the top brands in the market, Müller aims to be the foremost private label dairy provider, offering a variety of fresh milk, cream, butter, and ingredient products. Our extensive network of dairies and distribution centers ensures we meet customer needs nationwide.
Key Brands: Our portfolio includes well-known brands such as Müller Corner, Müllerlight, Müller Bliss, Müller Rice, FRijj, and Müller Kefir Smoothie, along with a range of chilled desserts produced under license.
Role Overview: We are currently seeking dedicated individuals to join our Customer Service Team. This full-time position involves a commitment of 40 hours per week, with a shift pattern spanning five days out of seven. This role is offered on a fixed-term basis.
Responsibilities:
- Accurate data entry and order processing utilizing AS400/SAP systems.
- Engaging with customers through both inbound and outbound calls and emails, ensuring exceptional service and resolution of inquiries.
- Collaborating with various departments, including Production Planning and Commercial, to meet customer demands and address service challenges.
- Maintaining standard operating procedures and customer data files to support the customer service team.
Key Skills and Experience:
- Proven customer service expertise.
- Understanding of effective communication, including body language and tone.
- Familiarity with Microsoft Word and Excel.
- Strong planning and time management abilities.
- Ability to work in a hybrid environment.
Benefits:
- Competitive salary and bonus structure.
- Contributory pension plan and life assurance.
- Employee assistance program and generous annual leave that increases with service.
- Flexible benefits program.
- Access to a rewards program offering discounts across numerous retailers.
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