Warranty Administrator
2 months ago
About the Role:
The Porsche Retail Group is seeking a highly skilled and motivated Warranty Administrator / Service Quality Specialist to join their team at Porsche Centre Reading. As a key member of the team, you will be responsible for providing technical support to a team of vehicle technicians and ensuring the highest level of quality control in the workshop.
Key Responsibilities:
- Manage the progression of submitted warranty claims
- Ensure adherence to Porsche's service process and warranty standards
- Drive and improve the overall productivity of the workshop
- Increase customer satisfaction through effective handling of warranty-related inquiries
- Monitor warranty claims process, ensuring correct time recording and reducing claim error rates
What We Offer:
- A basic salary of up to £37,000 per annum depending on experience
- Bonus up to 10% of Basic Salary
- 33 days holiday per year (Including Bank holidays), with extra days for long service
- Complimentary hot and cold soft drinks from the onsite subsided restaurant
- Private Medical Insurance, with the option to add your loved ones
- Dedicated mental health champions
- Employee representative body - your voice at work
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- Income Protection Insurance
- DC Pension Scheme
- Employee Assistance Program - support and advice on issues impacting your wellbeing
- Five full sets of branded uniform
About Us:
The Porsche Retail Group is a leading provider of automotive services, with a strong commitment to quality and customer satisfaction. We are headquartered in Reading, UK, and operate five Porsche Centres, two satellite Service Centres, and a Trade Parts Distribution Centre in and around London.
Our Culture:
We value attitude over experience and offer a comprehensive training and support program. You will have the opportunity to grow through our leadership development programs and thrive in a culture of trust, integrity, and empowerment.
