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Lead Customer Support Specialist

2 months ago

Leeds, Leeds, United Kingdom Zenith Full time

About Zenith:
Zenith stands as a premier independent vehicle leasing firm in the UK, dedicated to enhancing employee experiences and ensuring customer satisfaction. Renowned for its industry excellence, Zenith fosters a dynamic and fulfilling work atmosphere.

Position: Senior Customer Care Executive

  • Engage with clients to assist in managing outstanding payments
  • Explore forbearance and payment plan alternatives for clients encountering financial challenges
  • Administer fees, rentals, and end-of-lease charges
  • Partner with associated organizations for debt recovery efforts
  • Extend support to at-risk customers
  • Address customer grievances and guarantee satisfaction
  • Work collaboratively with teams to identify clients requiring assistance

Qualifications:

  • Previous experience in customer service
  • Strong communication abilities
  • Competent IT skills
  • Positive demeanor and collaborative spirit

Perks:

  • Attractive salary and performance bonuses
  • Flexible hybrid working arrangements
  • Generous vacation entitlement
  • Pension contributions and insurance benefits
  • On-site facilities and wellness initiatives
  • Referral programs and company events

Commitment to Diversity:
Zenith champions diversity within the workplace and invites applications from individuals of diverse backgrounds, perspectives, and skills to contribute to our business success.