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Advice and Information Officer
2 months ago
Responsibilities:
* Receive and resolve adult social care enquiries using a strength-based approach, helping people to help themselves through face-to-face, written, or telephone interactions.
* Provide information and signpost advice to customers about the range of voluntary sector partners and other community services to increase customer independence.
* Be familiar with the range of community-based support services to help people become more independent, including equipment.
* Promote and deliver the highest standards of customer care, offering a professional, friendly, and courteous service to contacts.
* Complete delegated work tasks thoroughly and timely, using your own initiative and seeking guidance as required.
Requirements:
* Experience of working with adult social care services and taking customer enquiries on a busy public enquiry service.
* Verbal resolution of customer enquiries in a straightforward way and dealing with challenging customers.
* Proficiency in Microsoft Office products and an online computer system.
* Ability to work to targets and timescales using your initiative and learn and deliver other services incorporated in Customer Services.
What We Offer:
* A 6-month contract with the possibility of extension at the client's discretion.
* A competitive rate of pay per hour.
* The opportunity to work with a reputable company like Brackenberry Ltd and contribute to the delivery of exceptional customer service.
If you are a motivated and customer-focused individual with a passion for adult social care, we encourage you to apply for this exciting opportunity.
Please note that you should be available to work immediately or at short notice and have the right to work in the U.K. This role requires a basic DBS.
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunities employer.
Important: We will interpret your application as permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
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Remote Work: No
