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Parcel Services Supervisor
2 months ago
Job Reference Number
Customer Operations Manager
Salary: £43,677 - £48,045 (dependent on experience) plus potential 10% bonus and 25 days annual leave
Full-time, Permanent
ABOUT US
At Royal Mail, we believe in the power of connection. Every day, we impact millions of lives by delivering to every address in the UK. Our mission is to bring people closer together, support independent businesses, and enhance the efficiency of large corporations, ensuring seamless connections between companies and their customers worldwide. We are committed to empowering our customers and colleagues to shape their futures.
THE ROLE
As the leader of the Delivery team, you will have full accountability for operations, ensuring that all deliveries run smoothly throughout the day. Your role will involve inspiring and guiding a team of front-line colleagues to deliver exceptional service at the doorstep. A successful leader fosters a positive and inclusive work environment, embodying our core values.
To achieve excellence in people management, resource allocation, and specialized project initiatives, you will collaborate with the Trade Union to continually enhance performance. Timely and accurate delivery is fundamental to our reputation, and you will play a crucial role in maintaining the trust our customers place in us.
WHAT YOU'LL RECEIVE
While we expect a lot from you, we offer a comprehensive benefits package in return. This includes a 10% on-target bonus, generous holiday allowance, flexible working arrangements, a pension scheme, and an excellent parental leave policy. Additionally, you will have access to a variety of benefits through MyBundle, including the Cycle2work scheme and corporate discounts on retail, travel, and gym memberships. You will also find exciting career opportunities as you lead a team and influence key decisions, all while taking pride in being part of a globally recognized brand undergoing a significant transformation.
Shift Patterns
Shifts will typically run Monday to Saturday, with flexibility required based on operational needs.
ABOUT YOU
This role is filled with influence, challenges, and responsibilities, requiring someone who can adapt and thrive under pressure. You should be customer-focused, a team player, results-oriented, and an inspiring leader. Your ability to empathize, motivate, coach, and collaborate will be essential as we transition from a letters-focused business to a parcels-driven model. We are looking for your expertise to help us achieve remarkable outcomes.
NEXT STEPS
If you are interested in this opportunity, please complete your application online and submit your CV. Successful candidates will be invited for a face-to-face assessment, where you will have the chance to demonstrate your skills and enthusiasm. This will include a capability-based interview and a management scenario exercise, with further details provided on the day.
Upon successful application, you will receive comprehensive training to support your new role. As part of your onboarding process, you will participate in a week of formal classroom training, which may require travel and overnight stays depending on the training location.
Royal Mail is proud of its diverse employee network groups and their role in fostering a positive work environment. We are committed to inclusion and passionate about our workforce reflecting the communities we serve.
Trust is at the core of everything we do at Royal Mail. We aim to be transparent about the qualities we seek and to build trust from the outset of your journey with us. Your interview will be tailored to you, allowing you to prepare and present your best examples.
We are supportive of any adjustments you may need during the application and hiring process. Please indicate any requirements in your application.
Royal Mail welcomes applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.
For more information about Royal Mail Group and our values, please refer to our website.