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Food Service Director

2 months ago

Edinburgh, Edinburgh, United Kingdom Signature Group Full time

Job Summary:

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Signature Group. As a key member of our hospitality management team, you will be responsible for overseeing the daily operations of our premium dining and bar venues, ensuring exceptional guest experiences and driving business growth.

Key Responsibilities:

  • Service Delivery:
    • Work closely with our leadership team to ensure seamless service delivery across all venues.
    • Cover Head of Department holidays and provide support to front-of-house teams during service hours.
    • Develop and implement training programs to enhance service quality and team performance.
    • Monitor and manage guest satisfaction, addressing and resolving any issues promptly.
    • Uphold and enforce health, safety, and hygiene standards in all venues.
  • Strategic Planning:
    • Develop and implement strategies to enhance the food and beverage offering across all venues.
    • Collaborate with the Senior Operations Manager to set and achieve operational goals.
    • Conduct regular performance evaluations and identify areas for development.
    • Analyze financial performance, managing budgets and controlling productivity costs while maximizing revenue.
    • Stay updated with industry trends to keep our venues competitive and innovative.

Requirements:

  • Proven experience in a similar role within the hospitality industry, preferably in a multi-venue or single large-scale operation.
  • Strong leadership and team management skills.
  • Exceptional customer service and communication skills.
  • Ability to thrive in a fast-paced, high-pressure environment.
  • Excellent organizational and strategic planning abilities.
  • Knowledge of food safety and health regulations.
  • Proficiency in financial management and budgeting.

Benefits:

  • 45-hour week, paid monthly plus tronc & tips.
  • Quarterly performance-related bonus scheme.
  • Staff discount ranging from 25% to 50%.
  • 25% Cold Town Beer discount.
  • 25% Edinburgh's Flavour online discount.
  • Assisted travel home.
  • Free food on shift.
  • Flexible working.
  • Monetary rewards available weekly.
  • Annual staff party.
  • Extra annual leave days awarded at 3/5 and 10-year service intervals.
  • Generous scheme for referring friends for jobs (up to £500).