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Technical Operations Manager
2 months ago
Position: Technical Operations Manager
Location: Not specified
Compensation: Competitive, commensurate with experience
Role Summary:
The Technical Operations Manager is tasked with overseeing the daily functions and logistics of food and beverage business systems. This position is essential in ensuring that systems are dependable and operate at peak efficiency, thereby facilitating revenue generation and expansion across multiple venues. Key duties include leading technical assistance, managing technology logistics, and collaborating with the Technical Operations Team.
Key Responsibilities:
- Asset Oversight: Manage and coordinate the logistics of food and beverage technology assets across various venues.
- Onsite Technical Assistance: Direct onsite technical support and setup, working closely with the Technical Operations Team.
- Troubleshooting Development: Create and oversee troubleshooting protocols for technology-related issues in the food and beverage sector.
- EPOS Management: Ensure the ongoing and efficient functioning of the EPOS system.
- Database Support: Provide assistance with backend database configurations as necessary.
- Innovation Collaboration: Engage in innovation and mobilization initiatives in partnership with relevant stakeholders.
- Technology Implementation: Collaborate with food and beverage technology partners to execute the technology roadmap, including development and testing phases.
- Internal Technology Coordination: Lead the implementation of the internal technology stack roadmap, focusing on both long-term and short-term objectives.
- Cashless Solutions Development: Develop and sustain cashless venue operations, aiming to set industry standards.
- Operational Review: Conduct analyses post-events and report on key performance indicators.
- Training Management: Oversee and coordinate training initiatives, establishing a framework for staff education.
- Commercial Insight: Utilize commercial knowledge to inform decision-making and enhance operational performance.
- Collaborative Efforts: Work alongside inventory and cash management teams as necessary, supporting a multi-disciplinary Technical Operations Team.
Qualifications:
- Technical Expertise: A solid background in IT operations or engineering is preferred.
- Relevant Experience: Familiarity with EPOS systems, payment service providers, e-commerce, SAS modeling, and IT infrastructure.
- Training Experience: Knowledge of the train-the-trainer model for operational end users.
- Event Management: Experience in coordinating teams during event days within the hospitality industry.
- Proactive Attitude: Exhibits strong coordination abilities and a self-starting approach.
- Communication Skills: Excellent communication and stakeholder engagement capabilities.
General Profile:
- Competence: Highly skilled and experienced in the technical domain.
- Knowledge Sharing: Actively shares expertise and may lead team activities.
- Independence: Capable of working autonomously with minimal oversight.
Technical Skills:
- Knowledge Expansion: Possesses a strong working knowledge of IT systems and the ability to broaden skills across various areas.
- Problem Resolution: Identifies and addresses complex technical challenges.
- Organizational Skills: Effectively organizes tasks to meet deadlines.
Client and Business Focus:
- Client Engagement: Understands client needs and provides appropriate technical solutions.
- Business Acumen: Applies knowledge of business challenges and best practices.
- Cost Management: Responsible for managing costs associated with the role.
Solution Development:
- Innovative Problem Solving: Identifies critical issues and formulates new solutions.
- Effective Planning: Organizes work efficiently to meet deadlines.
Additional Information:
- Flexibility: May require some evening and weekend work.
- Work Environment: May involve extended periods at various venues.
