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Night Operations Team Leader

2 months ago


Oxford, Oxfordshire, United Kingdom Sainsbury's Full time

Position Overview

The Night Operations Team Leader role is an excellent opportunity for those looking to enhance their leadership capabilities while guiding a dedicated management team. You will have defined responsibilities, achievable goals, and a robust support system. This partnership allows you to develop your coaching skills while fostering exceptional service for both customers and team members.

Your background in leadership can stem from any customer-centric sector, not exclusively from Food Retail. We value diverse perspectives and are eager to cultivate a management team that excels across various store functions. Therefore, if you lack specific technical expertise, your commitment to achieving success through your team and your passion for customer engagement are what truly matter.

Key Responsibilities

Our mission is driven by a shared enthusiasm for food, where we collectively serve and assist every customer.

In this role, you will oversee one of our most dynamic and intricate stores, directly reporting to the Store Manager while leading a team of managers. The environment is fast-paced, and each day presents unique challenges. While you may not always have immediate solutions, your ability to address short-term issues and implement medium-term strategies will empower your team to maintain high performance.

Our Night Operations teams are essential in ensuring our stores are prepared for the first customers of the day. They are responsible for restocking shelves, managing warehouse deliveries, and assisting with overnight online orders. As a leader, you will maintain close communication with the daytime leadership team to stay informed about ongoing plans and priorities, ensuring everything is ready for our colleagues and customers in the morning.

We understand that night shifts may not suit everyone, which is why an additional annual premium of up to £4,500 is available for eligible night management positions.

Specifically, your role will involve setting the strategic direction for your area over the next 1-3 months.

Success Metrics

There is much to learn in this position. Each day will enhance your existing leadership skills while introducing new ones. Here’s how:

  • You will coach, motivate, and guide your managers to collaborate effectively, enhancing their skills and navigating change.
  • You will excel at helping your team empathize with customers, taking pride in delivering superior service and identifying opportunities for improvement.
  • You will lead through effective communication, clearly conveying performance metrics and inspiring enhancements for the present and future.
  • You will confidently prioritize tasks and energize your team throughout the night.
  • You will develop your expertise in operations and serve as a role model for your team.
  • You will make swift decisions and feel empowered to manage your area of the store, stepping in for the Store Manager when necessary.

About You

You may currently be managing a smaller supermarket or convenience store, or you might be in a team leadership position. Perhaps you are seeking a new challenge after a career break or transitioning from another retail environment or sector. Regardless of your current role, you have demonstrated your ability to make a positive impact and enjoy being part of a team.

What matters most is your motivation to grow, your dedication to developing others, and your passion for customer service, which is the core of our stores.

Career Progression

By joining Sainsbury's in-store management teams, you will receive the support and opportunity to achieve excellence. Upon joining, you will undergo a comprehensive induction and orientation, alongside a tailored training plan developed with your manager. They will provide support and coaching to help you excel while allowing ample time for your development.

As a Lead Manager, you could advance to a Deputy Store Manager or Store Manager position. You will also be well-positioned for leadership opportunities within our head office or across the Sainsbury's family, including Habitat, Tu, Argos, Sainsbury's Bank, and Nectar 360. We are committed to maximizing your potential.

Additional Benefits

Your salary will reflect your experience, as well as the store's size, complexity, and location. In addition, we offer a comprehensive range of benefits for our managers, including:

  • Up to £4,500 premium for night shifts, where eligible.
  • A 4-night work week for full-time night managers.
  • A discount card providing 10% off shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% off at Sainsbury's every Friday and Saturday, and 15% off at Argos every payday.
  • Complimentary food and hot beverages for colleagues in all stores.
  • Generous holiday entitlement, maternity, and paternity leave.
  • Pension matching of 4-7% of your contributions.
  • Sainsbury's share scheme for discounted investment opportunities.
  • Wellbeing support, including emotional assistance, counseling, and legal and financial advice.
  • Colleague networks to connect with like-minded individuals and fulfill your potential.
  • A Cycle to Work scheme allowing you to hire a new bike and cycling equipment while saving on tax and National Insurance.
  • Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.

Click 'apply' to begin your journey with Sainsbury's.