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Clinical IT Systems Specialist

2 months ago

Peterlee, Durham, United Kingdom County Durham & Darlington NHS Foundation Trust Full time

Position Overview

Are you an enthusiastic and technically proficient professional eager to ensure the seamless functionality of Clinical IT systems? The Health Informatics team at County Durham and Darlington NHS Foundation Trust is looking for a committed Clinical IT Systems Specialist to enhance our dynamic Systems team.

As a key member of the systems team, you will assume a crucial role in management and leadership, taking charge of the administration, configuration, development, and support of various IT systems within the Trust. Your primary focus will be on our Patient Safety & Risk Management system, making experience with platforms such as Ulysses, Datix, or similar highly advantageous.

This position offers significant opportunities for personal and professional growth, allowing you to deepen your understanding of healthcare and clinical IT systems.

We provide flexible/hybrid working arrangements, enabling you to operate from multiple locations across County Durham.

Main Responsibilities

In collaboration with fellow systems team members and staff across Health Informatics, you will be responsible for ensuring the reliable operation, configuration, and support of Patient Safety & Risk Management systems and other clinical applications, contributing to the delivery of exceptional patient care.

Key attributes for success in this role include:

  • Customer-centric approach
  • Proactive mindset
  • Strong communication skills
  • Confident IT capabilities
  • Robust work ethic

You will have the chance to work alongside a diverse team dedicated to enhancing our clinical services.

Your role will involve influencing decision-making processes within various divisions and corporate departments, as well as within Health Informatics.

Additionally, you will have line management responsibilities within a matrix management structure, overseeing staff management, supervision, and mentoring.

About the Organization

We provide comprehensive hospital services from multiple acute sites and community hospitals, ensuring high-quality care across various settings.

We particularly encourage applications from individuals with disabilities and those from Black, Asian, and Minority Ethnic (BAME) backgrounds, as these groups are currently under-represented in our workforce.

Job Responsibilities

The successful candidate will report directly to a Systems Support Manager and collaborate closely with a team of System Administrators/Managers and Senior Systems Support Specialists.

Your responsibilities will include:

  • Managing, supporting, and administering clinical and administrative IT systems
  • Reviewing requests and incidents while engaging with stakeholders and end users
  • Supervising staff and ensuring system availability and operation
  • Developing and maintaining policies and procedural documentation
  • Providing proactive technical support to users, identifying and resolving issues
  • Monitoring systems and taking corrective actions as necessary
  • Updating and configuring systems in a timely manner
  • Maintaining system software and hardware as required
  • Implementing new solutions or updated code sets
  • Conducting audits to ensure data accuracy and quality
  • Managing supplier relationships and contracts
  • Leading small projects and system upgrades
  • Offering support and guidance to end users

For further details, please refer to the complete job description.

Qualifications

Essential:

  • A degree in IT Systems, Software Engineering, Computer Science, or a related field, or equivalent experience
  • Evidence of ongoing professional development

Desirable:

  • ITIL Foundation Certificate in IT Service Management

Experience

Essential:

  • Extensive experience in managing, designing, configuring, or supporting application systems
  • Experience in an IT/technical environment with a commitment to professional growth
  • Experience in supplier and contract management

Desirable:

  • Experience with NHS or healthcare systems
  • Experience in teaching, coaching, and leadership
  • Experience in managing change within an IT environment

Special Requirements

Essential:

  • Commitment to personal development
  • Able to participate in an on-call rotation as needed
  • Able to travel across Trust sites as required

Special Skills and Knowledge

Essential:

  • Demonstrable skills in reporting and database management
  • Proficiency in software and software development tools
  • Strong understanding of computer-based systems, software, and applications
  • Ability to analyze complex situations and make informed decisions
  • Excellent planning and organizational skills
  • High-level interpersonal and communication skills
  • Ability to convey complex information effectively

Desirable:

  • Understanding of modern IT solutions
  • Skills in SQL or similar languages
  • Understanding of clinical processes
  • Experience in managing small projects and technical implementations
  • Experience in healthcare environments
  • Proven experience in developing computer-based solutions
  • Experience in systems development environments