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Customer Service Representative
2 months ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Tate. As a key member of our customer experience centre, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.
Key Responsibilities- Provide timely and effective support to customers via phone, email, and live chat
- Inform customers of available deals and discounts
- Assist with ad hoc enquiries, including order tracking, delivery information, returns policy, and complaints
- Work collaboratively with colleagues to achieve team goals and objectives
- A competitive hourly rate of £12.00 per hour from 18:00 - 23:00 and £14.40 per hour from 23:00 - 03:00
- A temporary to permanent contract with opportunities for career advancement
- A supportive and dynamic work environment
- Access to training and development opportunities
- A range of benefits, including 28 days holiday, inclusive of Bank Holidays, and a monthly utilities allowance for homeworkers
- Previous experience in a customer-facing role
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Strong problem-solving and analytical skills
As a Customer Service Representative at Tate, you can expect a challenging and rewarding role that offers opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
