Retail Sales Associate

4 weeks ago

St Albans, Hertfordshire, United Kingdom Majestic Wine Full time
About Majestic Wine

Majestic Wine is the UK's largest specialist wine retailer, operating a network of over 200 stores nationwide. With a rich history dating back to 1980, the company has undergone a significant transformation and turnaround programme, resulting in record market share growth, a new product range, and a revamped website.

The Role

We are seeking a dynamic and ambitious Sales Assistant to join our team at Majestic Wine St Albans. As a key member of our store team, you will be responsible for driving sales performance, delivering exceptional customer service, and contributing to the day-to-day running of the store.

Key Responsibilities
  • Drive store performance by maximising sales opportunities and supporting the team in meeting and exceeding targets.
  • Deliver exceptional customer service to drive business growth through customer loyalty and repeat purchases.
  • Develop and maintain in-depth knowledge of our wine range to provide expert advice to customers.
  • Take ownership of the physical appearance and maintenance of the store, both internally and externally.
  • Contribute to operational tasks, including delivering wine to customers, merchandising stock deliveries, and calling valued customers to drive sales opportunities.
  • Identify opportunities to improve the operational running of the store and implement solutions with the team.
  • Ensure compliance with internal policies, processes, and complete mandatory training.
  • Act as a role model for Majestic's Ways of Working and provide support to more junior team members.
Requirements
  • Excellent time-management, delegation, and problem-solving skills.
  • Ability to deliver exceptional customer experience and service to every single customer.
  • Self-motivated and able to thrive when working alone and as part of a team.
  • A can-do attitude with a passion for seeing problems through to solutions.
  • Adaptable and resilient to meet the ever-changing demands of our business.
  • Excellent communication and time management skills.
  • Wine knowledge is beneficial, but a passion to learn more is essential to pass level 2 WSET wine qualifications.
  • Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What We Offer
  • Competitive salary.
  • Up to 20% staff discount.
  • Career development opportunities, including in-house training schemes.
  • Uniform provided.
  • Access to Retail Trust, including Retail Rewards, discounted shopping cards, and gift vouchers.
  • Company sick pay scheme.
Job Specifics
  • Contract: Permanent.
  • Hours: 40 hours per week.

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