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Automotive Service Center Assistant Manager

3 months ago

Stevenage, Hertfordshire, United Kingdom Formula One Autocentres Full time

Company Overview:
Formula One Autocentres is a premier provider of automotive solutions, committed to delivering exceptional customer service and high-quality care to our clientele.

Job Title:
Automotive Service Center Assistant Manager

Working Hours:
This is a full-time role, requiring availability from Monday to Saturday, with one designated day off during the week. Sunday shifts are available with additional compensation.

Salary:
Attractive salary commensurate with experience

Benefits:
- Performance Bonus Scheme
- NEST Pension Plan
- Life Insurance Coverage
- Wagestream for financial flexibility
- Provision of Safety Boots & Company Uniform
- Employee Discount Program
- Opportunities for Professional Development
- Tool & Toolbox Insurance
- In-house IMI accredited training for skill enhancement
- Specialized training for Hybrid & MOT services

Job Responsibilities:
  • Deliver outstanding customer service to reduce complaints
  • Meet sales objectives and key performance indicators
  • Ensure the cleanliness and maintenance of the service center and its equipment
  • Promote and sell company products and services
  • Participate in the recruitment and interviewing process for center staff
  • Identify and fulfill employee training requirements
  • Conduct vehicle servicing and repairs
  • Provide assistance to other service centers as necessary
  • Comply with company policies, including Health & Safety and Inventory Management
  • Follow directives from Management
  • Maintain a clean and professional appearance in uniform
  • Work collaboratively with Head Office and other departments

This position reports directly to the Center Manager.