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Key Holder

2 months ago

Gretna, Dumfries and Galloway, United Kingdom Sites Full time

Key Holder - Sales and Customer Service

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Key Holder at one of our retail sites. As a Key Holder, you will be responsible for delivering exceptional customer service, maintaining store standards, and driving sales growth.

Key Responsibilities:

  • Customer Service: Provide outstanding customer service, responding to customer inquiries, and resolving any issues in a timely and professional manner.
  • Sales and Merchandising: Achieve sales targets by demonstrating a passion for our products and services, and maintaining a thorough knowledge of our ranges.
  • Store Standards: Maintain a clean, organized, and visually appealing store environment, adhering to company standards and guidelines.
  • Teamwork: Collaborate with colleagues to achieve sales targets, share knowledge, and support each other in delivering exceptional customer service.
  • Adaptability: Demonstrate flexibility in responding to changing sales trends, customer needs, and store requirements.

Requirements:

  • Customer Service Focus: Proven ability to deliver exceptional customer service in a retail environment.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Retail Experience: Previous experience in a retail environment, with a strong understanding of sales principles and customer service standards.