Service Support Manager

4 days ago


Liverpool, Liverpool, United Kingdom Linked Living Liverpool Full time
Job Overview

The Service Support Manager will play a pivotal role in overseeing the delivery of support services to homeless families and individuals within furnished accommodation. This role involves managing a team of support staff, ensuring the implementation of outcome-based support plans, fostering positive move-on strategies, and facilitating Service User engagement.

Key Responsibilities
  1. Supervision and Team Management: Lead and manage a team of support staff, ensuring they adhere to flexible support delivery, including weekly visits and additional contact as needed.
  2. Support Planning and Implementation: Oversee the development of outcome-based support plans within 7 days of Service Users moving into the property, utilizing industry-leading software from Homeless Link UK.
  3. Move-On Strategies: Plan and implement strategies to move Service Users toward greater independence in a timely manner, identifying and accessing appropriate services for those requiring specialist support with partner agencies.
  4. Engagement and Communication: Facilitate access to interpreters when needed, proactively engaging with Service Users, including those not actively participating, through visits and contact outside agreed support hours.
  5. Emergency Preparedness: Ensure Service Users are informed about emergency procedures and provided with relevant contact information, developing and implementing a proactive approach to managing and addressing incidents of conflict or bullying.
  6. Service User Involvement: Implement mechanisms for Service User involvement, including informal/social activities and structured sessions in partnership with external agencies.
  7. Safety and Security: Foster a safe and secure environment within the service, developing and implementing a proactive approach to managing and addressing incidents of conflict or bullying.
  8. Communication and Documentation: Communicate policies, procedures, and relevant documents to Service Users in an accessible manner, ensuring they have necessary contact details for reporting concerns or adverse incidents.

Requirements:

  • Advance DBS check
  • Bachelor's degree in social work, Human Services, or related field
  • Proven experience in managing support services for vulnerable populations
  • Familiarity with housing and homelessness issues
  • Strong interpersonal and communication skills


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