Head of Technical Systems Lead

1 week ago

London, Greater London, United Kingdom Talent Full time £950
Job Title: Head of Technical Systems

We are seeking a highly skilled and experienced Head of Technical Systems to join our team at Talent. As a key member of our Technology Operations department, you will be responsible for managing the Technical Systems team and delivering technical solutions to support our IT service delivery and programme implementation.

Key Responsibilities:
  • Manage a multi-discipline technical team to deliver against day-to-day operational objectives and key project action plans.
  • Address day-to-day escalations, functional and line management issues for the team and project staff.
  • Contribute to the management of the Technology Operations budget, including forecasting and planning with delegated authority for identified cost centres.
  • Develop the team to deliver improved management or functional capability.
  • Identify and deliver against strategic direction for the group in-line with wider Technology Division strategy as agreed with the Head of Technology Operations.
  • Work with the Head of Technology Operations on delivery of cultural transformation and operational performance within the Technical Systems department.
  • Deputise for the Head of Technology Operations where required.
Requirements:
  • Experience of line management and staff development within a technical support environment.
  • Excellent written and oral communication skills to produce reports and give presentations at an organisation-wide level.
  • Report and documentation skills to set out information in a concise and logical manner.
  • Planning and organisational skills to effectively deliver requirements.
  • Experience managing IT service delivery teams within an ITIL Service Management environment.
  • Experience working with and managing outsourced IT services providers, including experience of managing the integration of third-party COTS and third-party developed solutions into an existing infrastructure.
  • Strong hands-on skills of the following technical skills/competences: networking principles and best practice, client/server principles and best practice, Microsoft Server (operating systems and hardware), MS Exchange, Linux Operating Systems, Internet and external communications technologies, Virtualisation solutions (VMware), IT Security technologies, System Management Tools (i.e. SCOM, Altiris, SolarWinds, etc.).
  • Experience of Cloud Computing design and delivery.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced professional looking for a new challenge, please apply with your up-to-date CV.

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