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Quality Assurance Officer

2 months ago

Birmingham, United Kingdom Nacro Full time
Quality Assurance Officer Job Description

Nacro is seeking a highly skilled Quality Assurance Officer to join our team. As a Quality Assurance Officer, you will play a crucial role in ensuring the delivery of quality services and support to our clients.

Key Responsibilities:
  • Track and document quality levels, safeguarding information, and KPI and performance data for our projects within Criminal Justice and Health care settings.
  • Document quality assurance activities and carry out remote data assurance reviews and in-person quality assurance audits across the directorate.
  • Support the Quality Assurance and Safeguarding Manager in the development of internal reporting and audits.
  • Assist managers in collating service user feedback and support the delivery of focus groups and service user engagement activity.
  • Maintain up-to-date records via relevant and appropriate systems within specified timeframes and produce reports as required.
Requirements:
  • Basic DBS check against the adult workforce and Enhanced Level 1 HMPPS vetting.
  • Ability to work as part of an integrated team focused on meeting the needs of service users/learners.
  • Strong communication and interpersonal skills.
  • Ability to maintain confidentiality and handle sensitive information.
About Nacro:

Nacro is a leading social justice charity that has been changing lives, building stronger communities, and reducing crime for over 50 years. We believe in the power of a diverse and inclusive team and welcome applications from people of all backgrounds.

We are committed to making an even bigger impact in the future and are looking for talented individuals like you to join our team.