IT Security Operations Specialist
4 days ago
Job Title: IT Security Operations Engineer
Job Summary:
We are seeking a highly skilled IT Security Operations Engineer to join our team at GBA5 EntServ UK Limited. As a key member of our infrastructure team, you will be responsible for the maintenance and administration of network infrastructure and assisting in the support of security systems to ensure they meet service level agreements.
Key Responsibilities:
- Provide 3rd line technical support and assist 1st/2nd line support resolution
- Work with SOC engineers to assist with Security remediation tasks and changes
- Strong troubleshooting skills
- Knowledge of help desk system and managing service requests / incidents / problems
- Respond to users with set service level agreements (SLA's)
- Provide technical guidance to the Customer
- Write technical documentation for all aspects of the technical infrastructure
Requirements:
- A good understanding and experience of network infrastructure, inc. Cisco switches and routers, HP Aruba switches, Cisco Wireless Controller and Access Points
- A good understanding and experience of Firewall technologies
- A good understanding and experience of working with VPN technologies
- Knowledge of Microsoft infrastructure technologies, inc. Windows Server, Active Directory, DNS, DHCP, NPS
- SC Cleared or eligible and prepared to attain SC Clearance
Desirable Skills/Qualifications:
- Network support experience, inc. Cisco and HP
- Firewall maintenance and administration experience
- An understanding of VPN IPSEC & SSL
- A good knowledge of Microsoft infrastructure services
- Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills
- Ability to work as part of an onsite team and also work with a remote team
- Good project management skills
- Network monitoring tools and performance monitoring (Nagios, Cacti, NeDi)
- ITIL certification
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