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Customer Experience Specialist

2 months ago


London, United Kingdom Invista Full time
About Invista

Invista is a leading company in the nylon polymer industry, dedicated to making a positive impact on the world. With a rich history of innovation and a commitment to excellence, we strive to create value for our customers and stakeholders.

Job Description

Job Title: Customer Experience Specialist

Job Summary: We are seeking a highly motivated and entrepreneurial individual to join our customer experience team as a Customer Experience Specialist. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships and collaborations.

Key Responsibilities:

  • Develop and maintain strong relationships with customers and stakeholders to understand their needs and preferences.
  • Identify and capture profitable opportunities that create mutually beneficial outcomes for Invista and our customers.
  • Manage customer purchase orders and collaborate with stakeholders globally to ensure timely and accurate delivery.
  • Utilize tools such as SAP ERP, Salesforce, and PowerBi to manage customer orders and supply chain requirements.
  • Transform how work is accomplished to create superior value for customers by solving their unmet needs.

Requirements:

  • Proven experience in account management, supply chain, customer service, or logistics.
  • Excellent communication skills and the ability to articulate and present ideas to a group of stakeholders.
  • Language skills and experience with SAP, analytical tools, and other relevant technologies.

What We Offer:

  • Opportunities for exposure to different levels of the organization and dynamic career development.
  • Empowerment to identify trends and opportunities and develop entrepreneurial skills.
  • Strong communication skills and the ability to articulate ideas and perspectives to a wider group of stakeholders.
  • Competitive compensation philosophy with individualized approach and variable compensation schemes.
  • Private medical cover, contribution pension, Employee Assistance Programme, and Life Assurance.