Receptionist / Administrator
2 months ago
Job Summary
Chelsea Medical Services is seeking a highly skilled and organized Receptionist / Administrator to join our team in delivering exceptional patient care. The ideal candidate will have a positive attitude, strong communication skills, and a commitment to providing high-quality customer service.
Main Responsibilities
- Manage patient appointments and schedules
- Answer and direct phone calls
- Open and close the medical office
- Process and file electronic and paper documents
- Process repeat prescriptions and register new patients
- Assist with meeting quality and outcomes targets
- Type letters and reports as needed
- Process and follow up on referrals and electronic requests
- Provide blood test forms and collect payments for non-NHS services
- Pull and file patient records
- Book transportation and process home visit requests
- Deal with general inquiries and complaints
- Ensure outstanding queries are explained and handed over to the next shift
- Respond to the needs of doctors and nurses during surgery
- Input and extract information from the practice computer system
- Observe health and safety guidelines at all times
- Perform general housekeeping duties
Requirements
- Experience working in a GP practice or similar environment
- Exceptional interpersonal communication skills and a good telephone manner
- Good IT skills
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