Group Leader

7 hours ago

Evesham, Worcestershire, United Kingdom Blue Octopus Recruitment Ltd Full time
Job Title: Team Leader - Neighbourhoods

We are seeking a proactive and motivated Team Leader - Neighbourhoods to lead our dedicated team of Neighbourhood Housing Officers. This role is pivotal in delivering an excellent, consistent, and customer-focused frontline housing service.

Key Responsibilities:
  • Lead and Motivate the Team: Inspire and manage a team of Neighbourhood Housing Officers to deliver outstanding customer service and achieve key performance targets.
  • Customer Engagement: Act as a key point of contact for customers and local stakeholders, ensuring services are designed to meet their needs and improve their living environment.
  • Project Delivery: Successfully deliver two housing-related projects annually, as agreed with the Neighbourhood Manager and Head of Housing.
  • Service Excellence: Provide a proactive service in tenancy management, income recovery, anti-social behaviour, property management, and customer engagement.
  • Community Development: Work collaboratively with internal teams and external agencies to support vulnerable customers, develop local lettings plans, and create successful new communities.
  • Data Management: Oversee the collection and monitoring of key performance data, including arrears, property conditions, health and safety, and customer feedback.
  • Compliance and Risk Management: Ensure all activities comply with relevant legislation, policies, and procedures, including safeguarding and health and safety regulations.

Requirements:

  • Professional housing or related qualification at Level 3 (or working towards it).
  • Strong knowledge of housing legislation and welfare benefits.
  • Experience in multi-agency working and handling complaints effectively.
  • Strong IT skills, including proficiency with Microsoft Office.
  • A customer-focused approach with a commitment to delivering high-quality services.
  • Full and current driving license with the use of a vehicle for business purposes.

About Us:

We are a modern, dynamic, and flexible social business, aiming to deliver high-quality, value-for-money services. We need high-performing people at all levels who can champion our culture, live our values, and facilitate high performance in others.

Our Benefits:

  • Flexible working.
  • Holiday buying and selling scheme.
  • A day's paid leave for your birthday or annual celebration.
  • 2 days paid leave to help with a house move once you have completed your probationary period.
  • Life assurance.
  • Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation, and 24-hour free confidential helpline.
  • Online discount with a number of retail shops, supermarkets, cinema, insurance, and holidays.
  • Funded training and sponsored qualifications.
  • 2 days paid volunteering leave per year.

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