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IT Systems Support Specialist

2 months ago

Llanelli, Carmarthenshire, United Kingdom Owens Group Full time

Position Overview

We are looking for a dedicated and proactive individual to become a vital part of our IT department as a Microsoft 365 Support Technician. This position focuses on addressing a variety of IT challenges and driving ongoing enhancements within an office environment. Some travel to various sites may be necessary.

Work Location:

The primary work location will be in Llanelli, with opportunities for travel to other areas as needed. We offer flexibility for candidates residing near our offices.

Key Qualifications:

  • Strong communication abilities
  • Enthusiasm for professional development
  • Collaborative interpersonal skills
  • Analytical thinking and problem-solving capabilities
  • Knowledge of relevant IT applications
  • Eligibility to work in the UK and possession of a Full UK Driving License
  • Willingness to participate in the 'Out of Hours' Support Rota

Technical Skills:

  • Proficiency in Azure Active Directory and Microsoft 365
  • Experience in network setup and troubleshooting
  • Windows Desktop Support expertise
  • Familiarity with Microsoft Intune (Implementation, Maintenance, Troubleshooting)
  • Understanding of Azure/365 configuration and security protocols
  • Experience in patch management
  • Global administrator experience
  • SharePoint skills
  • Ability to identify root causes of service issues