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Quality Assurance Manager

3 months ago

Sleaford, Lincolnshire, United Kingdom Reflect Recruitment Group Full time

Position Overview: Reflect Recruitment Group is in search of a committed and skilled Quality Assurance Manager to become a vital part of our dynamic team.

Key Responsibilities:

  • Conduct thorough quality assessments on commercial insurance operations, ensuring compliance with industry benchmarks and regulatory mandates.
  • Oversee adherence to all pertinent regulations while performing detailed quality evaluations.
  • Analyze trends in accordance with our training and competency framework, providing annual reports on all quality and risk dimensions.
  • Execute thematic evaluations and scrutinize all documentation from a regulatory standpoint, ensuring conformity with FCA guidelines.

Qualifications: The ideal candidate will possess a meticulous attention to detail, a robust understanding of commercial insurance, and a commitment to upholding exceptional standards of quality and compliance.

Experience: A solid background in executing quality assessments within the commercial insurance or brokerage field is essential. Your extensive expertise in commercial insurance should be complemented by a proven track record in conducting comprehensive audit evaluations.

Coaching and Development: You should excel in mentoring and delivering constructive feedback, fostering team performance, and ensuring compliance with industry standards.

Customer Focus: A profound understanding of customer conduct and consumer duty will further enhance your ability to maintain high standards of quality and compliance.