Parking Appeals Case Officer

3 weeks ago

Bristol, Bristol, United Kingdom SouthGlos Full time
Make a Difference in Our Communities

As a Parking Appeals Case Officer at South Gloucestershire Council, you will play a vital role in enforcing regulations and providing advice on parking services to develop cohesion in our communities, making South Gloucestershire a great place to live.

Key Responsibilities
  • Respond to challenges and appeals against Penalty Charge Notices issued, following statutory procedures and timescales, along with internal processes.
  • Make decisions on the validity of appeals and accept or reject them in accordance with agreed criteria.
  • Provide advice to members of the public and businesses on parking controls in South Gloucestershire.
  • Ensure the database for residents' parking schemes in South Gloucestershire is kept up to date.
What We're Looking For
  • A relevant professional qualification, such as NVQ level 3 in Notice Processing or equivalent relevant experience.
  • The ability to manage and prioritise workload and comply with statutory requirements.
  • Confidence in using software packages, such as Chipside.
  • The ability to deal with members of the public who may be frustrated or disappointed, in a calm and controlled manner.
  • Good verbal and written communication skills.
Why Work at South Gloucestershire Council?
  • We offer genuine flexibility to help you achieve a work/life balance.
  • We value our staff as individuals, investing in their careers and providing a recognised training and development offer.
  • Our benefits package includes generous annual leave (pro rata), employee wellbeing support, and access to a range of staff discounts.
  • We welcome applications from everyone and ensure that individuals are selected, promoted, and developed on the basis of their merits and abilities.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work, and learn here.

  • We're building and shaping communities that people are proud of.
  • We're planning for the future, building and improving the roads, railways, schools, green spaces, and houses.
  • We're providing essential services across our communities to ensure they are safe and well maintained.

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

Be Part of Our Team

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