Payroll Services Advisor

3 days ago


Peterborough, Peterborough, United Kingdom Tata Consultancy Services Full time
Job Title: Payroll Services Advisor

Join Tata Consultancy Services as a Payroll Services Advisor and be part of a dynamic team that delivers exceptional customer service and support.

About the Role:

We are seeking a highly skilled and experienced Payroll Services Advisor to join our team. As a Payroll Services Advisor, you will be responsible for providing expert support and guidance to our customers on payroll-related queries and issues.

Key Responsibilities:
  • Provide exceptional customer service and support to our customers on payroll-related queries and issues.
  • Work closely with the Payroll Services Team to ensure that all queries and requests are dealt with in a timely and efficient manner.
  • Participate in quality checks and reporting to ensure that our services meet the highest standards.
  • Support the development and implementation of new processes and procedures to improve the efficiency and effectiveness of our services.
  • Collaborate with internal stakeholders to ensure that our services meet the needs of our customers.
Requirements:
  • Excellent knowledge of payroll processing and UK legislation.
  • Expert knowledge of MS Office (Excel, Word, and PowerPoint).
  • Working knowledge of ITrent or any payroll ERP payroll processing tasks and navigation.
  • Customer service, telephony, and case management experience.
  • Quality assurance standards and how to deliver a great customer experience.
What We Offer:

We offer a competitive salary package, including pension, healthcare, life assurance, laptop, phone, and access to extensive training resources and discounts within the Tata network.

About Us:

Tata Consultancy Services is a purpose-led transformation company that helps businesses transform through technology. We support our clients in making a meaningful difference to the people and communities they serve.

We are committed to building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is 'Inclusion without Exception.'

We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation, or beliefs.



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