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CMDB/SACM IT Service Management Specialist

2 months ago

London, Greater London, United Kingdom ComputAppoint Full time
Senior Consultant - CMDB/SACM

This role is ideal for an experienced ITSM Consultant who has a particular focus around CMDB and SACM alignment.

In this role, you will be responsible for capturing the key aspects of the current CMDB database & CMDB/SACM tooling, understanding the functionalities of the ITSM CMDB solution within ServiceNow so you can explain/recommend platform capabilities/structures, lead presentation & workshops to provide training to clients & internal teams, and ensure CI Management process is robust allowing the CMDB to remain current and accurate as well as ensuring the decommission of legacy Remedy CMDB.

Key Responsibilities:

  • Proficiency in IT Asset Management Lifecycle and Configuration Management processes and efficiency in adoptions (tool agnostic and client oriented).
  • Awareness of technologies and good practices that support CMDB (incl. CSDM) solutions, integrations including auto-discovery tooling.
  • Strong planning and analytical skills to evaluate the criticality of information/data collected from multiple sources, reconcile conflicts, decompose high-level information into details (MS Excel, Project, Visio skills as a plus).
  • Willingness to work with new technologies and to acquire new skills, e.g., ServiceNow Platform latest modules and plugins, ServiceNow Discovery, Agile Development, SCCM, Blazent, JIRA.
  • Strong experience of normalizing data, investigating a customer's CMDB schema.
  • Strong experience comparing and performing gap analysis on the mandatory CI fields within a CMDB.
  • Identify potential orphans, dependencies etc. as opportunities to remove redundant infrastructure (cost efficiency).
  • Identify opportunities to virtualize/consolidate/decommission/remove assets.
  • Be able to recommend remediations to the Service Asset and Configuration Management (SACM) processes to align with the customer defined target SOO model.

Role Details:

  • Permanent
  • Hybrid: 2-3 days on-site (London or Portsmouth)
  • Up to £75,000 plus bonus

At Computappoint Limited, we are committed to providing exceptional services to our clients, and we are seeking a highly skilled ITSM Consultant to join our team.