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Front Desk Assistant

2 months ago

Blackburn, Blackburn with Darwen, United Kingdom Reed Full time
Job Description

We are seeking a highly skilled and experienced Front Counters Assistant to join our team at Reed. As a Front Counters Assistant, you will be the first point of contact for victims of crime attending the police station, ensuring their safety and protection.

Key Responsibilities:
  • Serve as the first point of contact for victims of crime, providing a professional and empathetic service.
  • Record incidents and crimes accurately and efficiently, in accordance with National Crime Recording Standards (NCRS).
  • Manage incident logs to ensure timely resolution and alert supervision of any serious incidents.
  • Process Evidence Related Property and return items to owners, maintaining accurate records.
  • Collate information from individuals to ensure accurate record-keeping.
  • Record details of Court bail and Police bail, liaising with Courts and other Forces.
  • Handle and process monies/valuables received, following correct documentation and banking procedures.
  • Produce accurate written statements for Court use.
  • Direct enquiries regarding lost or found property appropriately.
  • Comply with security arrangements for the police station and manage visitor access.
  • Manage messages, appointments, and Voluntary Attendance tasks.
  • Deploy resources to incidents using radio dispatch and oversee incident response.
Requirements:
  • Experience in customer advice in a busy environment, handling a variety of issues.
  • Excellent listening, questioning, and interpersonal skills, with good oral communication.
  • Experience in dealing with people in difficult or confrontational circumstances.
Benefits:
  • Competitive salary paid weekly.
  • Opportunity to work in a team that values integrity, impartiality, public service, and transparency.