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Customer Subscription Services Specialist
3 months ago
Role Overview...
As a Customer Subscription Services Specialist, your primary responsibility will be to address customer inquiries and provide outstanding service. Collaborating with the Magazine Subscriptions Customer Service Team, you will enhance service processes and explore strategies to minimize service costs. Your efforts will focus on improving customer satisfaction through effective communication and continuous enhancement of service delivery.
Key Qualifications...
- Proven experience in managing customer expectations and providing effective resolutions, with strong written communication skills for correspondence with customers and partners.
- Ability to adapt to diverse customer needs and preferences.
- Background in customer service, emphasizing a commitment to delivering exceptional experiences.
- Experience in handling customer complaints and resolving issues in accordance with established procedures.
- Strong analytical skills to approach challenges logically and ensure favorable outcomes for customers.
- Experience in delivering services through various channels, including phone, email, chat, and video communication.
What We Offer...
We provide a range of attractive benefits for our employees. Opportunities for professional growth and development are abundant, whether through formal qualifications, involvement in significant business initiatives, or informal knowledge-sharing sessions with colleagues. Our workplace culture prioritizes employee well-being and success, allowing for the development of a diverse skill set.
Additionally, we offer unlimited vacation days, trusting you to manage your responsibilities effectively. Our profit-sharing scheme allows all employees to benefit from the company's success, contingent on achieving performance targets.
About Us...
We are Future Publishing, a dynamic organization with over 3000 employees across more than 250 brands, reaching 400 million individuals worldwide through various platforms, including websites, events, and publications. Our ambitious growth strategy aims to unlock new opportunities, and we seek talented individuals who aspire to contribute to our vision.
Commitment to Inclusion and Diversity...
We are dedicated to promoting diversity and inclusion in all aspects of our operations. As an equal opportunity employer, we ensure that our recruitment processes are unbiased and that our work environment is welcoming and respectful of all backgrounds and beliefs. Our organizational culture is built on values that prioritize respect and fairness for all employees.
We encourage you to reach out if you require any accommodations to enhance your experience with us.
