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Senior IT Infrastructure Specialist

2 months ago

London, Greater London, United Kingdom Dataquest Group Limited Full time
Job Title: Senior IT Infrastructure Specialist

Location: London

Salary: Competitive

Job Type: Full Time, Permanent

Hours: 40 hours per week, Mon – Fri 08.30-17.30 (plus paid OOH rota inclusion)

We are seeking a highly skilled Senior IT Infrastructure Specialist to join our dynamic and innovative team at Dataquest Group Limited. As a key member of our IT department, you will be responsible for providing expert-level technical support and guidance to resolve complex issues escalated from lower-tier support teams.

Key Responsibilities:
  • Advanced Technical Support: Provide expert-level technical support and guidance to resolve complex issues escalated from lower-tier support teams.
  • Incident Management: Handle escalated incidents, prioritize tasks, and coordinate with relevant teams to ensure swift resolution, adhering to predefined SLAs.
  • Problem Management: Identify and troubleshoot system failures, network issues, and performance bottlenecks, implementing timely and effective solutions.
  • System Administration: Manage, configure, and maintain servers and related infrastructure components to ensure optimal performance and reliability.
  • Security and Compliance: Implement and maintain security measures, ensuring systems are compliant with industry standards and company policies.
  • Documentation and Reporting: Maintain accurate documentation of system configurations, procedures, and resolutions.
  • Collaboration: Collaborate with cross-functional teams to implement and optimize systems and infrastructure.
  • Projects: Take responsibility for overseeing technical aspects of a project from inception to completion, involving planning, coordinating, and managing various engineering tasks.
Requirements:
  • Proven experience working with and within Wintel environments, Server Hardware, Entra ID (Azure AD), VMware & Hyper-V, Fortinet, Cisco, Meraki.
  • Knowledge of ITIL and best practices.
  • Proven ability to investigate, diagnose, and troubleshoot a wide variety of problems, with network and computer hardware, device driver, operating system, and application server software.
Preferred Qualifications and Skills:
  • Network+
  • Microsoft Certified, Azure related solutions
  • CCNA
Desirable Skills:
  • DeLL, Lenovo, HP Hardware Configuration
  • SAN technologies
  • SQL
  • Mac OS
  • Linux

We are looking for a highly skilled and experienced Senior IT Infrastructure Specialist to join our team. If you have a passion for providing exceptional customer service, excellent communication skills, and a thorough understanding of IT infrastructure, we encourage you to apply.

Please click on the APPLY button attaching a full CV and covering letter.