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Housing Solutions Specialist
3 months ago
Hourly Rate: Up to £14.79
Job Type: Full-time, Hybrid
We are looking for a committed Housing Solutions Officer to become a vital part of our Private Rented Solutions Team. This role plays a significant part in collaborating with landlords to secure high-quality housing options in the private sector, ultimately assisting numerous individuals in establishing stable tenancies.
The successful candidate will demonstrate a strong desire to positively influence the lives of those in need, including individuals facing challenges such as homelessness, by guiding them through the housing process.
Key Responsibilities:
- Engage with our Restart Service to assist individuals in locating and sustaining private rented accommodations.
- Facilitate positive outcomes for clients by utilizing a comprehensive range of options and empowering them whenever feasible.
- Gather and analyze information regarding applications from diverse sources.
- Guide clients through the organization's Lettings Policy, including support with the bidding process.
- Coordinate with other statutory and voluntary organizations.
- Handle inquiries via telephone, mail, and electronic communications with professionalism and efficiency.
Essential Skills & Qualifications:
- Demonstrated customer service expertise.
- Strong negotiation and communication abilities.
- Experience or understanding of working with individuals facing homelessness.
- Capability to pass a DBS check.
Benefits:
- Competitive hourly wage of up to £14.79.
- Hybrid working arrangement providing flexibility.
- Access to an online timesheet system and self-service portal.
- Opportunities for free training and professional growth.
- Various discounts, healthcare options, and employee rewards.
- Pension scheme, paid leave, and maternity benefits.
