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On-site IT Service Desk Technician
2 months ago
We are seeking a highly skilled and customer-focused IT Service Desk Technician to join our team in Edinburgh. As a key member of our IT Department, you will provide on-site support to our office, ensuring the smooth running of video conferencing and audio-visual equipment during meetings and events.
Key Responsibilities- Provide technical support and incident resolution to our users, escalating complex issues as needed.
- Develop and maintain a strong understanding of our IT systems and software, ensuring you can navigate various tools efficiently.
- Work collaboratively with our IT team to resolve technical issues and improve our IT services.
- Communicate effectively with users at all levels, providing clear and concise technical information.
- Stay up-to-date with the latest IT trends and technologies, applying this knowledge to improve our IT services.
- Strong customer service skills, with the ability to remain calm under pressure.
- Excellent communication and interpersonal skills, with the ability to work effectively with users at all levels.
- Strong problem-solving skills, with the ability to analyze complex technical issues.
- Ability to work independently and as part of a team, showing initiative and collaboration.
- Strong IT skills, with a robust understanding of various software and tools.
Burges Salmon is a leading law firm with a strong commitment to excellence and a unique culture that values collaboration, commitment, and respect. We are proud to have been awarded RollonFriday's 'Law firm of the year 2024' and listed in The Times Top 50 Employers for Women 2023. Our commitment to excellence has recently been recognized by the IIP, who have awarded us Platinum certification for investment in people.
We are an inclusive organization that values diversity and encourages applications from people of all backgrounds and identities. As a Disability Confident Leader, we will provide a fully accessible recruitment process and offer an interview to disabled applicants who meet the minimum criteria for the job. We are committed to finding the right person for this role and are open to discussing flexible working, full-time or part-time working patterns.
