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IT Administrator

2 months ago

Cambridge, Cambridgeshire, United Kingdom Costello Medical Full time
About the Role

Costello Medical is seeking a highly motivated and enthusiastic IT Administrator to join our Technical Operations team. As an IT Administrator, you will play a crucial role in supporting the company's technology infrastructure and ensuring the smooth operation of our systems.

Key responsibilities will include:

  • Overseeing on-premise and cloud technologies, including file system and permissions management, device and software management via Microsoft Intune, and identity and access management across platforms like Microsoft 365
  • Setting up and issuing hardware such as laptops and peripherals, overseeing equipment lifecycles (e.g., retirement and disposal), and maintaining an accurate asset database
  • Responding to user requests, discussing solutions, and providing required equipment
  • Coordinating the delivery of IT services in satellite offices by working closely with non-technical representatives
  • Travelling to national and global offices for on-site tasks such as device management, office moves, and infrastructure updates
  • Supporting with system audits, such as checking access rights and reporting on inactivity
  • Collaborating with the remote managed service provider (MSP) to provide deskside support
  • Representing the TechOps division within the company by explaining IT processes, announcing changes, soliciting feedback, and maintaining strong relationships with other teams
  • Collaborating with colleagues and project managers to deliver continuous technical improvements
  • Proactively sharing new ideas to enhance our IT services and technologies

As an IT Administrator at Costello Medical, you will have opportunities to:

  • Contribute to a variety of internally delivered and outsourced IT projects, such as implementing new systems, software, and hardware
  • Create and manage knowledge articles, user guides, policies, and training materials
  • Develop skills in cybersecurity and information governance
  • Relocate to other offices and grow our IT presence throughout the business

Costello Medical offers a dynamic and supportive work environment, with a strong focus on employee development and well-being. We are committed to fostering a diverse and inclusive workforce and offer a range of benefits, including a competitive salary, discretionary profit share bonus, and comprehensive benefits package.

Requirements

To be successful in this role, you will need:

  • Either 1 year of experience in an IT-related role, a relevant bachelor's degree, or an entry-level industry standard qualification (e.g., CompTIA, Microsoft, ITIL)
  • Experience with Windows operating systems and Microsoft Office applications
  • Experience administrating enterprise IT solutions, particularly in the areas of identity and access management and file system administration
  • Excellent written and verbal communication skills, with the ability to communicate confidently and professionally to both technical and non-technical audiences
  • Exceptional organisational skills and high attention to detail, with a commitment to the highest standards of quality and customer service in all your work
  • The ability to plan and prioritise your own time, manage and meet competing deadlines, and coordinate timelines with others
  • A proactive mindset, enabling you to problem-solve during user support and request fulfilment, with minimal input from senior colleagues
  • A collaborative approach to working, sharing knowledge with team members to promote common objectives and working together to overcome obstacles
  • The self-awareness to reflect on your own work and performance, alongside a willingness to take ownership of your work and career development
  • An interest in, and aptitude for, mastering unfamiliar systems and company processes

Desired requirements for the role include experience with Microsoft 365, cloud storage solutions, and IT hardware administration.