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Operations Director
2 months ago
About Us
Western Power Distribution is a leading energy company serving communities across the UK. Our expert teams deliver heat, light, and power for homes and businesses, serving over 7.8 million people. We are committed to building an inclusive workplace that celebrates the diversity of our colleagues and reflects the communities we serve.
Job Introduction
We are seeking a highly skilled and experienced Head of Operations to lead our Distribution Network in the Midlands area. As a key member of our leadership team, you will be responsible for developing, operating, and maintaining our network efficiently and effectively, ensuring high levels of customer service and compliance with relevant legislation and standards.
Main Responsibilities
- Lead and motivate Team Managers to achieve their duties and drive performance within the team.
- Set objectives, monitor, and drive performance, taking accountability for Distribution activities in the Distribution Area.
- Coordinate the formulation of Capital and Revenue Budgets for the Distribution Area and monitor and control expenditure.
- Ensure customers in the Distribution Area receive the highest standard of service, commensurate with their needs and agreed standards.
- Resolve customer complaints in the Distribution Area successfully.
- Develop, operate, and maintain the Distribution System efficiently and effectively, in accordance with relevant legislation, policies, and standards.
- Promote good employee relations and create an environment that motivates and encourages individual development.
- Contribute to the development of engineering strategy, policy, and objectives.
- Develop individuals to lead in accordance with National Grid values and create a team environment that leads to successful output.
- Liaise with peers and key stakeholders to achieve successful outcomes for the operational business area.
- Deal with a wide range of problems, from technical to personal, organisational, and customer-related issues, and support Team Managers on technical and organisational matters.
Ideal Candidate
The successful candidate will have:
- Knowledge of working in a regulated industry, preferably in the energy sector.
- Experience of leading and managing teams through change.
- Drive performance within the team.
- Motivate and manage others.
- Effective communication with customers, suppliers, and internal/external stakeholders.
- A degree in Engineering or equivalent level of education is preferred but not essential.
