Laundry Operations Manager

2 months ago


London, Greater London, United Kingdom Accor Full time
Laundry Supervisor Job Description

Raffles London at The OWO is seeking a skilled Laundry Supervisor to join our Rooms Department. As a key member of our team, you will be responsible for maintaining and repairing colleague uniforms to the highest standards, providing exceptional service to guests, and ensuring the smooth operation of the laundry department.

Key Responsibilities:
  • Provide day-to-day direction and allocation of tasks to ensure a balanced workload on the shift.
  • Actively engage with the team by holding daily meetings based on the Raffles standard and values.
  • Ensure that the linen room team adheres to the Raffles grooming standards.
  • Monitor the laundry team's rota and manage holiday rota.
  • Work with the Assistant Executive Housekeeper to deliver P&L performance.
Requirements:
  • Ability to communicate clearly and efficiently in English, both verbal and written.
  • Recent experience within a 5-star hotel or a similar role.
  • Market knowledge of competitors and event industry trends.
  • Enthusiasm and commitment to delivering exceptional service and experiences.
  • Proven track record of surprising and delighting guests.
  • Able to work within a team.
  • Ability to multitask and remain calm under pressure.
Why Join Our Team?

Raffles London at The OWO offers a range of benefits, including:

  • 28 days holiday including bank holidays plus a day extra for every year of service up to 5 years (35 Days).
  • Staff meals while on duty.
  • Free dry cleaning for uniform.
  • Employer pension contribution of 3%.
  • Enhanced sick pay.
  • Enhanced maternity, paternity, and adoption pay.
  • Life Assurance 1x salary.
  • Employee assistance program, including virtual GP and financial advice.
  • Season ticket loans and cycle to work scheme.
  • Colleague gifting to celebrate special occasions.
  • Paid days off to move house or give back time to a charity of your choice.
  • Internal learning and development programs tailored to you.
  • Fun-filled events, whether that's a pub quiz, team run, or festive party.
  • Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
  • Worldwide development opportunities across Accor's extensive brand portfolio.
Raffles Values:

We live by our values of:

  • Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
  • Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
  • Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
  • Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
  • Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.


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