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Slim Chickens Team Lead

2 months ago

Birmingham, Birmingham, United Kingdom Slim Chickens Full time
About the Role

We are seeking a highly skilled and experienced Training Manager to join our team at Slim Chickens. As a key player in our business, you will be instrumental in driving our growth and ensuring that our team members are equipped with the knowledge and skills to deliver exceptional service.

Key Responsibilities:
  • Lead a team of trainers to deliver excellence in training standards and ensure that our team members are knowledgeable and skilled in providing outstanding customer service.
  • Cultivate a culture of excellence and hospitality, ensuring that every guest has an exceptional experience.
  • Ensure that teams are delivering outstanding food quality and maintaining clean, safe kitchens and adhering to food safety standards.
  • Coach teams to prioritize customer service and deliver an outstanding guest experience.
  • Collaborate with the operations team to develop and deliver training programs that meet the needs of our team members and drive business growth.
  • Lead by example and inspire the team to deliver exceptional service and maintain high standards.
  • Support new store openings with training and guidance to ensure a smooth transition.
Requirements:
  • Previous experience in a training role within the hospitality industry, with a proven track record of delivering high-quality training programs.
  • High standards and knowledge of food safety, with the ability to ensure that our team members are knowledgeable and skilled in maintaining clean, safe kitchens.
  • Demonstrable passion for hospitality and a keen interest in training, with the ability to inspire and motivate the team.
  • Excellent communication and relationship-building skills, with the ability to work effectively with team members and stakeholders.
  • Ability to thrive in a dynamic, deadline-driven environment, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Willingness to travel across the UK, with the ability to work effectively in a fast-paced environment.
What We Offer:
  • 50% discount for you and 5 friends at all of our brands.
  • Exclusive access to discounts at various retailers and restaurants.
  • Opportunities for career development across our diverse brands.
  • Flexible working options.
  • And much more