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Receptionist
2 months ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team at Fife Council as a Casual Receptionist. The position requires flexibility to cover staff absences, with shifts available Monday to Friday evenings and Saturday mornings.
About the Role
As a Casual Receptionist, you will play a key role in providing excellent customer service and supporting the administration team. Your responsibilities will include engaging positively with customers and service users, responding to enquiries, and inputting data onto our systems.
Key Responsibilities
- Deliver an efficient reception service, adhering to established procedures and ensuring customer care policies are upheld.
- Maintain registers and waiting lists, cashing up and reconciling cash against booking sheets and registers.
- Handle and resolve customer complaints, comments, and compliments, and escalate issues as needed.
- Provide administrative and clerical support to the Community Use team.
Requirements
- Be educated to SCQF level 4.
- Be confident and composed when interacting with people at all levels.
- Be flexible and able to work on your own initiative.
- Demonstrate excellent team working skills.
- Have a good understanding of IT and be capable of using various internal systems.
About Us
Fife Council is a leading provider of community services, delivering a wide range of activities and events to the local community. As a Casual Receptionist, you will be part of a dynamic team that is dedicated to providing excellent customer service and supporting the community.
