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Retail Operations Leader

2 months ago


Lancashire, United Kingdom Nike Full time

About NIKE, Inc.

NIKE, Inc. is not just about outfitting the world's greatest athletes; it is about exploring potential, breaking boundaries, and pushing the limits of what is possible. We seek individuals who can evolve, think critically, dream big, and create innovative solutions. Our culture thrives on diversity and encourages imagination, making it essential for us to have talented leaders and visionaries.

Your Role

As a Retail Operations Leader, you will be the face of NIKE, Inc. Your focus on product knowledge and customer service will enable our sales teams to provide exceptional experiences to our consumers. Each store offers a unique perspective and fosters a vibrant community of sports and style enthusiasts. A career in retail at NIKE requires creativity and ambition, providing opportunities to grow alongside top athletes and industry partners.

Key Responsibilities

In this role, you will:

  • Deliver outstanding consumer service and ensure a premium brand experience.
  • Coordinate, coach, and inspire your team while maintaining a positive work environment.
  • Support daily business operations to meet sales objectives, including digital services, visual merchandising, and promotional initiatives.
  • Identify and resolve challenges in collaboration with store leadership, acting as a brand ambassador for NIKE's initiatives.
  • Ensure compliance with all NIKE standards and guidelines.

Specialization Areas

Our leads focus on specific business areas while supporting cross-functional efforts:

  1. Commercial: Facilitate efficient product receiving, maintain inventory accuracy, and ensure timely initiative launches.
  2. Athlete Experience: Equip the team to deliver the highest quality experiences for athletes.
  3. Consumer Experience: Lead by example to enhance service on the sales floor and enrich the consumer journey.

What We Offer

  • Competitive compensation and benefits package.
  • Performance-based bonuses.
  • A supportive team that values Diversity, Equity & Inclusion.
  • A career at the forefront of the sports and fashion industry.
  • Generous employee discounts and a new NIKE outfit for you to wear on the sales floor.

Qualifications

  • Preferred experience in customer service and/or retail.
  • Ability to manage a small team effectively.
  • Strong communication skills and a collaborative spirit.
  • Proven ability to apply sales techniques.
  • Flexibility with scheduling, including availability for retail hours, which may include evenings, weekends, and holidays.

NIKE, Inc. is committed to building a diverse workforce. Qualified candidates will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.