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Infrastructure Specialist
2 months ago
This is an exciting opportunity to join a dynamic team as an Infrastructure Engineer, where you will play a crucial role in delivering high-quality technical support to clients, handling escalated issues, and ensuring the smooth operation of IT environments.
Key Responsibilities- Provide technical support for desktop, server, and network issues, ensuring timely resolution of technical problems.
- Handle escalated incidents, diagnosing and resolving complex technical issues.
- Perform remote and on-site troubleshooting through diagnostic techniques and pertinent questions.
- Manage and maintain client IT infrastructures, including servers, networks, and applications.
- Install, configure, and upgrade hardware and software components.
- Monitor system performance and reliability, implementing necessary updates and patches.
- Create and maintain detailed documentation of client environments.
- Assist with the planning and implementation of IT projects.
- Collaborate with 3rd party vendors and service providers to resolve issues.
- Provide guidance and mentorship to 1st line support staff, fostering knowledge sharing and skill development.
- Proficient in Microsoft 365/Azure, including Conditional Access, Azure AD Connect, Exchange Online, SharePoint, Teams, InTune, and AutoPilot.
- Strong knowledge of Windows Server, including Active Directory, Group Policy, DHCP, and DNS.
- Experience with Backup/Replication Technologies such as Veeam.
- Experience with virtualization technologies such as VMware and Hyper-V.
- Understanding of networking principles, including TCP/IP, DNS, DHCP, and VPN.
- Familiarity with firewall and security technologies.
- Excellent troubleshooting and problem-solving skills.
- Strong customer service orientation with the ability to communicate technical information to non-technical users.
- Full clean UK driving license.
- 25 Days Holiday + Bank holidays
- Increasing annual leave allowances
- Performance bonuses
- Training and development plan
- Flexible working options
- Pension Scheme
- Social events
- And more...
If you are interested in this role or would like to discuss other Infrastructure, Cloud and Security positions, please apply to this advert or contact me on LinkedIn.