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Night Team Associate

2 months ago

Carlisle, Cumbria, United Kingdom Carlisle Station Hotel, Sure Collection By Best Western Full time
{"title": "Night Team Member", "description": "Carlisle Station Hotel Night Team Member

At Carlisle Station Hotel, Sure Collection By Best Western, we are seeking a reliable and responsible Night Team Member to ensure the smooth running of the hotel during the night shift.

The Night Team Member will be responsible for managing guest requests, maintaining security and safety procedures, and providing general support to the hotel staff.

Key Responsibilities:

  • Manage guest requests and ensure they are handled promptly and professionally.
  • Maintain security and safety procedures during the night shift.
  • Perform regular security checks throughout the hotel.
  • Provide general support to the hotel staff during the night shift.
  • Assist with any maintenance or housekeeping tasks that may arise.
  • Set up meeting rooms and other areas as required.
  • Serve food and beverages to guests as required.
  • Check guests in and out of the hotel as required.
  • Handle any emergency situations that may arise.
  • Prepare reports for senior management as required.

Benefits:

  • Enjoy enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
  • Take advantage of shopping discounts, ranging from groceries to travel and utilities.
  • Access eye care, free legal and money advice, counseling sessions, and more.
  • Participate in our cycle to work scheme, wellbeing tips, and support fitness videos.
  • Enjoy recipe ideas, advice on keeping active and healthy living, wellbeing podcasts, and TV.
  • Access breathing exercises, a 24/7 advice and support line, and team reward and recognition.
  • Enjoy free meals on duty and free parking.

About the Ideal Candidate:

  • Previous experience working in a hotel or similar environment, preferably in a night team member role.
  • Excellent customer service skills and a friendly, professional demeanor.
  • Strong communication and interpersonal skills.
  • A good understanding of safety and security procedures.
  • The ability to remain calm and composed in high-pressure situations.
  • A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
  • Good organizational skills and attention to detail.

About Us:

At LGH Hotels Management, we are a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western.

We are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

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