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Windows IT Support Specialist

2 months ago

Bradford, Bradford, United Kingdom British Wool Full time £28,000 - £35,000
IT Support Technician

British Wool is a leading farmer-run organisation that has been operating since 1950. We collect wool from over 35,000 farms throughout the UK and prepare it for sale at auction. Our IT infrastructure is critical to our operations, and we are seeking a skilled IT Support Technician to join our 3-person IT team.

Key Responsibilities
  • Provide technical support and maintain the IT infrastructure that underpins all our operations.
  • Support a region of 130 Windows users, including troubleshooting hardware and software issues.
  • Maintain network connectivity and ensure the efficient running of IT systems across our organisation.
  • Deliver technical support, including creating and managing user accounts and devices across various systems.
  • Perform hardware and software installations, configurations, and upgrades, ensuring compatibility and adherence to security standards.
  • Stay up to date with the latest industry trends and technologies, making suggestions for improvement and optimisation of IT systems.
Requirements
  • Proven experience as an IT Support Technician or similar role, providing technical support to end-users in a professional setting.
  • Experience supporting Microsoft Windows 10+ and Server 2016+, Office 365 applications, Microsoft 365 administration, Microsoft InTune, and troubleshooting hardware issues.
  • Understanding of networking principles, including TCP/IP, DNS, DHCP, and VPN.
  • Passion for technology and willingness to undergo professional development to keep up to date with the latest trends.
  • Possessing a full UK driving license to facilitate infrequent travel to depots across the UK to provide on-site support.
What We Offer
  • Competitive salary of between £28k-35k based on qualifications and experience.
  • ~23 days annual leave entitlement + bank holidays.
  • Hybrid working pattern (up to 2 days per week working from home).
  • Generous contributory pension scheme.
  • Cycle to Work scheme.
  • Health Assured scheme access.
  • Professional development and training opportunities to enhance your skills.
  • A supportive work environment that promotes work-life balance.
  • Free on-site parking.