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Canal Operations Leader

3 months ago

Inverness, Highland, United Kingdom Scottish Canals Full time

Scottish Canals serves as the steward of the nation's canal system and its adjacent properties. Our mission is to nurture and invest in the canal network to create enduring benefits for communities; honoring their industrial legacy, ensuring they provide quality green and blue spaces for the public, and contributing to Scotland's resilience in addressing climate change.

Our achievements stem from appreciating the contributions of our entire workforce - we care, we innovate, and we collaborate to continue delivering a diverse range of activities from boating, paddling, walking, and wheeling to living and enjoying the enhancements we bring to the canals for our visitors and communities. We also engage with partners and stakeholders to foster a wealthier, fairer, greener, and more resilient Scotland.

As an employer, we present a truly unique opportunity to be part of our organization, help us fulfill our mission, and contribute to preserving our heritage while ensuring our canals thrive both now and in the future.

We currently have an exciting opportunity for an Operations Manager to lead our Caledonian Canal team.

The Caledonian Canal stands as one of Scotland's most significant industrial heritage treasures, serving as a vibrant commercial waterway, a transport route, and a picturesque backdrop for countless visitors each year.

In this pivotal role, you will guide, mentor, support, and develop your locally based teams to provide a consistently safe, efficient, and enjoyable experience for our customers and visitors.

This position is offered on a permanent basis with a competitive starting salary. The role entails a commitment of 37 hours per week, Monday to Friday, with occasional out-of-hours work to meet operational needs.

Scottish Canals provides a generous annual leave package of 28 days, in addition to 10 public holidays, enhanced sick pay, discounted shopping vouchers, and a contributory pension scheme with up to 10% employer contribution.

Key Skills and Experience Required:

  • Proven experience in a dynamic business environment, maintaining operational standards during significant transitions.
  • Exceptional written and verbal communication skills, capable of engaging fluently with internal and external stakeholders at all levels.
  • Operational management experience in a visitor or infrastructure network environment that prioritizes excellent customer service or visitor experience.
  • Demonstrated experience in visitor-focused roles, showcasing the ability to think strategically while addressing technical challenges.
  • Expertise in efficient delivery processes, cost management, performance metrics, and reporting.
  • Successful leadership of large teams, fostering high-performing and diverse groups.
  • Proven leadership during transformational change.
  • Strong interpersonal and communication skills.
  • Experience in enhancing and sustaining motivation and engagement within teams, demonstrating a strong people-centric approach.
  • Robust financial management and resource planning capabilities.
  • Experience in safety management.
  • Contract management experience.

Desirable Attributes:

  • Possession or ability to obtain a recognized health and safety qualification (e.g., IOSH, NEBOSH, IEHO).
  • Experience managing and leading a team within a multi-disciplinary customer-facing operational environment, such as retail, events, tourism, or marketing.
  • Experience leading a multi-disciplinary team.

Scottish Canals reserves the right to close this vacancy before the official closing date if a sufficient number of applications are received.