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Customer Service Representative
2 months ago
About Us
Freedom Leisure is a not-for-profit leisure trust dedicated to supporting local communities and promoting physical and mental wellbeing.
Our Mission
We strive to provide a warm and friendly welcome to all our customers, whether they are seasoned gym-goers or newcomers to our facilities.
Job Summary
We are seeking a Customer Service Representative to join our team at Lymington Health and Leisure. As a key member of our team, you will be responsible for welcoming customers, promoting our services, and providing excellent customer service.
Key Responsibilities
- Provide exceptional customer service to all customers, ensuring a warm and welcoming experience.
- Promote our services and products to customers, highlighting the benefits of membership and other offers.
- Establish key relationships with customers, building trust and loyalty.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Contribute to the overall success of the leisure centre, ensuring a safe and enjoyable environment for all customers.
Requirements
- Experience of serving customers in a face-to-face environment.
- Able to promote services and sell products.
- High level of professionalism and integrity, enthusiasm, and motivation.
- Well-developed interpersonal skills, able to negotiate and persuade people both internally and externally.
- Highly organized with a good attention to detail.
Benefits
- Discounted staff membership (including family members).
- Incremental holidays.
- Employee Assistance Programme - 24/7 confidential, independent, and professional counselling.
- Company pension.
- Various insurance and saving schemes.
- Financial advice.
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings).
About the Role
This is a part-time role, working 16 hours a week on a rota basis. You will be working in a fast-paced environment, interacting with a wide range of customers, and promoting our services and products.
What We Offer
We offer a competitive salary, up to £9,543 per annum, and a range of benefits, including discounted staff membership, incremental holidays, and employee assistance programme.
