Head of Service Architecture

4 weeks ago


Manchester, United Kingdom Computacenter AG & Co. oHG Full time
Head of Client Services

About the Role

We are seeking an experienced Head of Client Services to join our Service Architecture group, within Customer Service Design. As a key member of our leadership team, you will be responsible for growing our Managed Services business and driving continual improvement in how we design brilliant services for our customers.

Key Responsibilities

  • Design new and profitable services in collaboration with internal customers, addressing their business needs by delivering solutions and services from across the service portfolio.
  • Ensure training is continuously reviewed and improved, and new training areas are developed to a high standard in collaboration with the Workplace Portfolio and Service Architecture Leadership.
  • Drive team accountability for design quality, including commercial, design, artefacts, and bid response content.
  • Contribute to Service Architecture ways of working and interfaces into other processes.
  • Drive adoption of group ways of working, including quality framework and measures.
  • Effectively manage escalations for design-related issues/risks that impact deals negatively.
  • Mentor team members in leadership, methodology, approach, stakeholder management, and people skills.
  • Embody and support Computacenter's mission and winning together values.
  • Establish and maintain key stakeholder networks.
  • Ensure and monitor the quality of service and customer satisfaction.
  • Strive to improve the quality of service provided to internal stakeholders and customer designs.
  • Manage customer, supplier, and third-party relationships to ensure benchmarks set by the company in terms of service quality, competitiveness, and KPIs.
  • Develop, agree, and implement strategic initiatives to ensure the efficiency of the area of responsibility in the medium and long term while optimizing service cost.

About Us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform, and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people, and their business.


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