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Trainee Team Member

2 months ago

Maldon, Essex, United Kingdom McDonald's Full time
Position Overview
At McDonald's, we believe every customer deserves an exceptional experience during their visit.

As a Trainee Team Member, you will play a crucial role in making this happen. You will receive training that meets the highest standards in food preparation and hygiene, working towards your Level 2 Hospitality Team Member Standard.

In this role, you will quickly integrate into a collaborative team, or 'Crew', dedicated to delivering swift service and a welcoming restaurant atmosphere.

While you may have an idea of what working in a restaurant entails, the variety and depth of this position may surprise you.



What Your Apprenticeship Will Provide:
● You will work towards achieving a Level 2 Hospitality Team Member Standard, equivalent to 5 GCSEs.

  • Receive daily training within your restaurant and engage in a blended social learning experience for your qualification.
This training will be conducted on a one-on-one basis by our expert trainers every 4-6 weeks, either in person or remotely via telephone or video calls.

  • The apprenticeship is a structured program focused on both learner and employer development, aimed at fostering lifelong knowledge, skills, and behaviors.
  • An Apprenticeship Mentor will be assigned to support you alongside your Manager and Assessor throughout your training and during your End Point Assessment.
  • Your mentor will guide you from day one and facilitate your 20% off-the-job training, assisting with practical and online assessments.

Your Responsibilities Will Include:
In a McDonald's restaurant, you will perform a variety of essential tasks, many of which follow established procedures.

Your Duties Will Involve:

  • Preparing each customer's food and beverages to the highest standard.
  • Enhancing the customer experience by adapting to individual needs, demonstrating patience and warmth.
  • Staying informed about our menu offerings and promotions.
  • Completing tasks in accordance with training, company guidelines, and management directives.
  • Maintaining McDonald's standards for quality, service, and cleanliness while adhering to safety, security, and food hygiene protocols.
  • Taking ownership of your training across all areas, actively seeking opportunities for improvement and development.
  • Following the 'Fix Up, Work Sharp' principles and taking pride in your personal presentation.

Are you the right fit for this role?


  • You are friendly, courteous, and helpful, thriving in a team environment.
  • You are confident in engaging with diverse groups of people.
  • You understand the significance of upholding high standards of quality, service, and cleanliness.
  • Maintaining high energy levels while working efficiently and productively is essential.
  • Your appearance should always be smart and tidy.