Customer Service Representative

2 months ago


Bootle, Sefton, United Kingdom Health and Safety Executive Full time
Job Summary

We are seeking a motivated and dedicated individual to join our team as a Customer Services Officer. As a key member of our front-facing team, you will play a vital role in ensuring that the Health and Safety Executive provides a professional response to health and safety concerns, advice requests, and building safety enquiries within strict deadlines.

Key Responsibilities
  • Answer monitored telephone calls in a professional manner, asking open questions to establish facts.
  • Show empathy and compassion when dealing with customers.
  • Develop a good understanding of the Enforcing Authority Regulations to identify if the matter is enforced by HSE or another organisation.
  • Set up companies and cases on corporate systems.
  • Monitor and respond to emails, including sending links from our website to relevant customers.
  • Deal with post, scanning letters, and redirecting post to other parts of the organisation.
Person Specification

We are looking for individuals with excellent written and verbal communication skills, proficient IT skills, and the ability to log and record information accurately. You should also have excellent organisational and time management skills, analytical skills to digest and interpret information from a range of sources, and the ability to use your own initiative and intuition.

Benefits

As a member of the Health and Safety Executive, you will have access to a range of benefits, including a competitive salary, a contributory pension scheme, and a culture that encourages inclusion and diversity. You will also have the opportunity to develop your skills and knowledge through training and development opportunities.



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