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Team Leader

2 months ago

Scunthorpe, North Lincolnshire, United Kingdom Frasers Group Full time

FLANNELS stands as the premier destination for luxury fashion, catering to both men and women with a curated selection of over 200 brands, ranging from renowned international designers to contemporary labels.

With a keen eye for detail and a classic aesthetic, FLANNELS embodies a luxury lifestyle that seamlessly blends tradition with modernity. Whether through our physical stores or online platform, we prioritize an elegant simplicity that allows the brands we represent to shine.

Key Responsibilities


• Assist in managing daily tasks and delegating responsibilities to the team.


• Oversee team performance, ensuring work is completed to the standards set by management.


• Utilize business communication tools to facilitate task completion and ensure team members are well-informed on key functions.


• Comprehend all operational processes and set a positive example for colleagues.


• Adhere to seasonal guidelines, promotional campaigns, and merchandising principles.


• Understand daily operational controls and assist in store setup.


• Familiarize yourself with company policies regarding security and ensure compliance.


• Ensure adherence to cash handling and till management protocols.


• Identify sales opportunities and provide an exceptional customer experience aligned with business goals.


• Stay informed about product features and benefits, ensuring knowledge is current with new arrivals.


• Implement merchandising guidelines to optimize product placement and meet brand partner expectations.


• Recognize KPI targets and work towards achieving them.


• Exhibit commercial awareness by aligning product selection with market demands.


• Understand the organizational structure and strategic initiatives of Frasers Group.


• Engage with the team to address issues and contribute to overall business improvement.


• Assist senior management in coaching and developing team members.


• Support performance management processes effectively.


• Acknowledge your role and responsibilities and their impact on the team.


• Maintain best practices and compliance in daily operations.


• Provide support to the team and serve as a role model.


• Foster strong communication at all levels, motivating the team and building positive working relationships.

Qualifications


• Proven experience in leading a team within a retail setting.


• Passion for and knowledge of luxury brands.


• Ability to drive sales through outstanding customer service.


• Understanding of visual merchandising and its impact on sales.


• Capability to inspire and motivate a team through effective communication.

Benefits

  • 20% employee discount across all Frasers Group stores.
  • Attractive bonus scheme.
  • Clear career progression opportunities and innovative training programs.